Refund Policy
This refund policy ("Policy") sets out the terms and conditions under which you can purchase and use our digital products ("Products") and services ("Services") on our website ("Website") and request a refund if you are not satisfied with them. By purchasing or using our Products or Services, you agree to be bound by this Policy and our terms and conditions and privacy policy. If you do not agree to this Policy or our terms and conditions or privacy policy, please do not purchase or use our Products or Services.
Products and services (Digital)
Our Products are various digital marketing products that we offer on our Website, such as:
E-books;
Courses;
Pre-made digital downloads;
Business templates;
White-papers;
Our Services are various digital marketing services that we offer on our Website, such as:
Website and content development;
Search engine optimization (SEO);
Business translation (English/Chinese)
Content marketing;
Bilingual content copywriting;
Products and Ad copywriting;
E-commerce solutions;
You can find more details about our Products and Services on our Website or by contacting us.
Purchase products/ services:
You can purchase our Products and Services on our Website by following the instructions and completing the payment process. You will need to provide us with your name, email address, billing address and payment information. You will also need to create an account on our Website to access and download your purchased Products or view your purchased Services.
We accept various payment methods, such as Stripes, credit cards, bank transfers, PayPal, etc. We use secure payment gateways and encryption technologies to protect your payment information. We do not store or access your payment information.
Once your payment is confirmed, you will receive an email confirmation with a link to access and download your purchased Products or view your purchased Services. You will also be able to access and download your purchased Products or view your purchased Services from your account on our Website.
Request a refund:
We offer different refund policies for our Products and Services, depending on their nature and delivery method. Please read the following sections carefully before requesting a refund.
Refund policy for digital products
We offer a 14-day money-back guarantee for our digital products. If you are not satisfied with your purchased digital products for any reason, you can request a full refund within 14 days of your purchase date. To request a refund, you need to:
Contact us at marketing@marketingo.digital with your name, email address, order number and reason for requesting a refund;
Delete all copies of the purchased digital products from your devices and online platforms;
Confirm that you have deleted all copies of the purchased digital products and that you will not use them in any way;
We will process your refund request within 14 days of receiving it. We will issue the refund using the same payment method that you used for your purchase, minus any applicable admin fees or bank charges. We will notify you by email when your refund is completed.
Please note that we reserve the right to refuse or cancel your refund request if:
You request a refund after 14 days of your purchase date;
You do not provide us with the required information or confirmation for requesting a refund;
You have violated our terms and conditions or privacy policy in any way;
You have used or attempted to use the purchased digital products for illegal, unlawful, fraudulent, harmful, abusive, harassing, defamatory, infringing, offensive, obscene, vulgar, threatening, intimidating, discriminatory or otherwise objectionable purposes;
Refund policy for services
We do not offer refunds for our services once they are delivered to you. However, we strive to provide you with a satisfactory service and resolve any issues or complaints that may arise from the use of our services. If you are not happy with the quality or outcome of our services, please contact us at marketing@marketingo.digital within 7 days of receiving them. We will try our best to address your issue and find a mutually agreeable solution.
Please note that we reserve the right to refuse or cancel your service order if:
You do not provide us with the necessary information or materials for delivering the services;
You do not pay the full amount for the services as agreed;
You have violated our terms and conditions or privacy policy in any way;
You have requested or expected us to deliver services that are illegal, unlawful, fraudulent, harmful, abusive, harassing, defamatory, infringing, offensive, obscene, vulgar, threatening, intimidating, discriminatory or otherwise objectionable;
How can you contact us?
If you have any questions, comments or requests regarding our refund policy or practices, please contact us at:
Marketingo.digital Email: marketing@marketingo.digital
Update refund policy:
We may update our refund policy from time to time to reflect changes in our practices, laws or regulations. We will notify you of any material changes by posting a notice on our Website or by sending you an email. The date of the last revision will be indicated at the top of this page. Your continued purchase or use of our Products or Services after the updated refund policy becomes effective will constitute your acceptance of the changes. We encourage you to review our refund policy periodically for any updates.